ASTRA ARCANA · REFUNDS
Refund Policy
Effective August 17, 2026
1. One-time digital services
All paid products are one-time digital services without automatic renewal. Automated performance begins immediately after payment confirmation and the customer’s explicit consent.
2. Eligible cases
A full or partial refund may be requested for a duplicate charge, failure to provide the paid result within 24 hours, an inaccessible private link, an empty file or a confirmed technical error that prevented delivery of the described service.
3. Completed results
Personal disagreement with a symbolic interpretation, the absence of a hoped-for event or a later change of mind is not a technical defect in a correctly delivered result. This does not limit non-waivable consumer rights.
4. Requesting a refund
Email info@astraarcana.ru with the order email, public order number, date, amount and a short description. Never send card details. Approved refunds are returned through the original payment method, subject to the provider’s processing times.